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Concrete Pumping Services Case Study
Concrete pumping services companies lose $780 million each year to dispatch errors. Generic GPS Service provider offerings go unused - no-one just wants to see a simple geofence or a point on the map, they need to be able to integrate workflow. Read our paper on how mPath works to help reduce your error rate and increase your dispatch operation effeciency.
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University Case Study
A large university had problems with call routing, and an aging copper based phone system that was costing the university hundreds of thousands of dollars a year. ATR™ mPath Operator is studied here in handling university operators routine requests, understands nicknames, synonyms and variations of names, such as "Dr. Jones," "Dr. Eric Jones," or "Dr. Jones in neurology." This case study features specific call flows based on the department they are trying to reach. mPath Operator is a sophisticated inbound and outbound IVR that allows callers anytime; anywhere access to both XML applications, and call routing. More>>
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